Shipping Policy
Processing Times
At Paw Paw by Jeanne, we know your kitty can’t wait to pounce! Orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation. You’ll get an email with tracking information once your order ships.
Shipping Rates & Delivery Estimates
We ship via trusted carriers to ensure safe, reliable delivery. Rates are calculated at checkout and vary by location and speed.
Shipping options include:
- Standard Shipping: 3–8 business days
- Expedited Shipping: 2–3 business days
- Express Shipping: 1–2 business days
Free Shipping
We offer free standard shipping (3–8 business days) on all U.S. orders over $50—a little extra love for your furry friend.
International Shipping
Yes, we ship internationally! Shipping costs and delivery timelines vary by destination and are calculated at checkout. Please note that customs duties or import taxes are the buyer’s responsibility.
Tracking Your Order
Once your order ships, you’ll receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear.
Delays or Issues
While we work hard to ship on time, delays may occur due to carrier issues or weather. If your order hasn’t arrived within 8 business days (U.S.) or 21 business days (international), reach out—we’re here to help.
Lost or Damaged Packages
If your package arrives damaged or is missing, email us at info@pawpawbyjeanne.com with your order number and any relevant photos. We’ll work with the carrier or send a replacement as needed.